Etsy Security Alert: What to Do When You Receive a Sign-In Notification

Learn how to respond to Etsy's sign-in alerts, secure your seller account, and enhance your shop's protection against unauthorized access.

As an Etsy seller, the integrity of your account is paramount. To safeguard your entrepreneurial endeavors, it’s crucial to stay informed about the security measures in place, particularly when it comes to sign-in alerts. These notifications are designed as a first line of defense to protect your account from unauthorized access.

Deciphering Sign-In Alerts from Etsy

Etsy values your privacy and security, which is why you’ll receive an alert if there’s a sign-in attempt from an unfamiliar device or browser. It’s essential not to be alarmed immediately; this could simply mean that you’ve erased your cookies or cache since you last accessed Etsy.

How to Access Your Sign-In History:

Keeping track of where and when you’ve accessed your Etsy shop can help detect any unauthorized activity early on.

  1. Visit Your Account on Etsy.com.
  2. Select Account Settings, then click Security.
  3. Locate and review the section titled Review your sign-in history.

In case you’ve signed into a public computer or a device that isn’t yours and forgot to log out, there’s an option within your sign-in history that allows you to remotely end that session—adding another layer of security for peace of mind.

View Your Sign in History on Etsy’s Account Settings

Unrecognized Sign-In Location?

The location information provided in these emails is not exact—it offers an approximate position. This discrepancy often occurs with mobile devices due to various factors influencing the IP address reported location:

  • The registration site of the IP address
  • The location of the agency governing the IP
  • Proxies and VPN services
  • Cellular network IPs

The notification also specifies details about the operating system (OS) used during the sign-in rather than the specific type or model of your device. For instance, “MobileWeb 12.1.1 on iPhone OS 12” indicates the OS version running on whatever device was used, not necessarily an iPhone 12.

If none of these explanations seem to fit and you’re confident that the login wasn’t performed by you, promptly change your password here: Reset Your Etsy Password.

How To Update Your Current Password

It’s good practice to regularly update your passwords. If you’re already logged in and know your current password but wish to change it:

  1. Sign in to Etsy.com and proceed to Account settings.
  2. Within the Password section, input your current password followed by the new desired password twice for confirmation.
  3. Click Change Password after ensuring your new choice adheres to strong security standards as advised here.

Taking proactive steps by changing passwords periodically adds an extra layer of defense against potential security breaches, keeping both personal data and customer information under lock and key.

Update Your Password on Etsy’s Account Settings

If You Forgot Your Password

Forgetting a password can happen to anyone, but regaining access to your Etsy account is simple:

  1. Navigate to the Reset your password page on Etsy.com.
  2. Provide the email address associated with your account.
  3. Click Submit for a reset link to be emailed to you; look for an email from Etsy titled Reset your password.
  4. Follow the Reset your password prompt in the email.
  5. Choose a new secure password and confirm it by entering it twice—refer to this guide for tips on creating strong passwords.
  6. Finalize by clicking Set Password.

This step ensures that even if you’re momentarily locked out, you can quickly regain control of your Etsy account without compromising security. Remember to store your new password in a secure location or use a trusted password manager. Click here for instructions on updating your password

Two-Factor Authentication - Your Digital Guardian Angel:

Setting up Two-factor authentication (2FA) significantly increases the security level of your Etsy account by requiring two forms of identification upon login.

  1. Your password
  2. A verification code is sent via an authenticator app, or through a call/text message to your phone.

Etsy automatically enables 2FA when you set up a new shop. This requirement kicks in when you log in from an unfamiliar browser/device and recurs every 30 days.

To set up 2FA:

  1. Navigate back to You, and choose Account Settings on Etsy.com.
  2. Click through to Security.
  3. Find the section labeled Two-Factor Authentication, and enable it using the method that suits you best.
  4. Hit the gear icon and complete the setup following the given instructions.

Dive deeper into securing your account at this resourceful spot: Secure Your Account Now.

Turn on 2FA on Etsy’s Account Settings

Crafting a Strong Password

Your first line of defense in securing your Etsy account is a robust password. Here’s how to create one that’s tough for potential intruders to crack, yet memorable for you:

Best Practices for Password Creation:

Do’s:

  • A minimum of eight characters – more equals mightier!
  • A blend of different character types including lowercase and uppercase letters, numbers, and symbols.

Avoid using:

  • Any part of your username.
  • Any password previously used on Etsy or elsewhere.
  • Sequential keyboard patterns (e.g., “123456” or “qwerty”).
  • Single dictionary words or their simple combinations.
  • Common expressions, backwards-spelled words, or popular misspellings.
  • Identifiable names like those of family members or pets.
  • Easily accessible personal details like birth dates.

Your Essential Account Security Checklist

Leverage the following checklist as part of your regular security routine to enhance the protection of your Etsy account:

1. Enable Two-Factor Authentication

Boost your login security by enabling two-factor authentication. This requires both a password and a verification code sent to your device, providing an added layer of defense against unauthorized access.

2. Create Robust Passwords

Passwords are often the first line of defense. Ensure yours are long, varied, and creative—combine letters, numbers, and symbols for optimal strength. Regularly check if any passwords have been compromised using tools like haveibeenpwned.com, update them every six months or so via Account Settings, and consider using a reliable password manager.

3. Conduct Transactions on Etsy Only

For both communication and transactions, stick to using Etsy Messages and Checkout. Should issues arise with buyers or sellers, having all interactions on-platform allows Etsy Support to assist effectively.

4. Recognize Suspicious Messages

Be vigilant about messages that convey urgency or request personal information hastily—these could be scam attempts. Don’t click links from unverified sources; instead, directly access any necessary sections through logged-in sessions on Etsy.com.

5. Keep Contact Details Current

Update phone numbers and email addresses linked to your account regularly through Account Settings > Email. This ensures you’ll receive timely notifications regarding two-factor authentication prompts or unusual activity alerts.

6. Limit Account Access

Restrict access to those who absolutely need it in order to avoid unauthorized changes or password resets—it’s crucial for maintaining accountability for all account activity per [Etsy’s Terms of Use.

7. Update Financial and Tax Information

Regularly review your Shop Manager > Finances > Payment Settings to detect any unusual activity early on. Keeping your taxpayer information accurate is also key to avoiding disruptions due to payment controls and preparing for tax filings.

8. Stay Informed on Device Security

Protecting your devices is as vital as securing your account details:

  • Clear old devices before transitioning to new ones by removing personal info and restoring factory settings.
  • Change preset passwords for Wi-Fi networks and routers for unique protection.
  • Stay updated with the latest software, including antivirus programs, and ensure you’re using official Etsy apps or the website when managing your shop.
  • Monitor sign-in history regularly through account security settings, remaining alert for unfamiliar devices or third-party connections.

9. Get Support When You Need It

Etsy offers expanded real-time support channels 24/7 via live chat, phone calls, or email—especially designed for sellers with at least one sale. If you suspect a compromise or need assistance, reach out through the Etsy Help Center. Always report suspicious messages and consult the help center for common concerns.

Conclusion:

In conclusion, securing your Etsy account is not just a recommendation—it is an imperative measure in safeguarding the integrity of your creative business and the trust of your customers. The digital landscape is fraught with risks, but by implementing robust password practices, regularly monitoring sign-in activities, and embracing two-factor authentication, you create a formidable defense against potential security threats.

Remember that security is not a one-time setup but an ongoing commitment. As Etsy continues to evolve and cyber threats become more sophisticated, staying informed and proactive about account security will be crucial to your success. By taking these steps today, you are not only protecting your personal information but also preserving the reputation and future viability of your shop.

FAQ

How to Handle Unexpected Login Alerts on Etsy – A Seller’s Guide
What should I do if I receive an Etsy security alert but didn't try to sign in?
If you get a security alert from Etsy and you haven't attempted to sign into your account, it's essential to take action immediately. Begin by resetting your password to something strong and unique—which you've not used on any other site—to prevent unauthorized access. It's also advisable to review your sign-in history for any unusual activity and consider enabling two-factor authentication as an additional layer of protection.
How can I create a secure password for my Etsy shop account?
A secure password for your Etsy shop should be at least eight characters long (the longer, the better) and include a mix of lowercase and uppercase letters, numbers, and symbols. Avoid using personal information, dictionary words, keyboard patterns like "qwerty," or anything that could be easily guessed by someone else. Regularly update your password and ensure it’s unique from passwords used on other sites.
Why is it important to check my Etsy account sign-in history?
Monitoring your sign-in history is crucial because it helps you keep track of when and where you’ve accessed your account. This practice enables you to spot any unauthorized logins promptly so that you can take immediate steps to secure your account if needed. It’s a good habit that supports proactive management of your online security.
How does two-factor authentication enhance the security of my Etsy shop?
Two-factor authentication adds an extra layer of defense by requiring a second form of verification beyond just the password when signing into your account. Even if someone manages to obtain your password, they would still need this second verification—often a temporary code sent to your phone—to gain access. This significantly reduces the risk of unauthorized entry into your shop's account.
What should I do if my email address associated with my Etsy shop has been changed without my consent?
If the email address linked with your Etsy shop is altered without permission, check for an email from Etsy at your previous address containing instructions on how to revert this change. Follow those directions immediately; then reset both the password for that email address and the one for our Etsy account as well as enable two-factor authentication for added security measures against further unauthorized changes or breaches.