How to Report a Shop or Item on Etsy

Learn the quick and confidential process to report a shop or item on Etsy that violates policies with our easy step-by-step guide.

As a vibrant marketplace, Etsy thrives on the creativity and integrity of its sellers. However, there may come a time when you encounter an item or shop that doesn’t align with Etsy’s community standards or policies. In such cases, it’s important to know how to report these issues responsibly. Here’s your step-by-step guide.

When and How to Report Intellectual Property Infringement

If you suspect that an item infringes upon intellectual property rights, take action by reporting intellectual property infringement. Protecting creative work is crucial for maintaining a fair marketplace.

Etsy’s Intellectual Property Policy

Steps to Report an Individual Listing

On Etsy.com:

  1. Navigate to the very bottom of the listing page and click on Report this item to Etsy.
  2. From the dropdown menu, choose the reason for reporting and provide additional details in a note.
  3. Click Submit a report.
Report an Item Listing on a Listing Page

On the Etsy App:

In Search Results:

  1. Long-press on the desired item’s image.
  2. Tap Report, then select why you’re reporting it from the list provided.
  3. Hit Submit report.

On an Item Listing:

  1. Scroll down and choose Report this item at the bottom of the listing.
  2. Select your reason, then confirm by tapping Submit report.

How to Notify About a Problematic Shop

Via Desktop:

  1. Visit the shop’s main page on desktop view.
  2. Find and click on Report this shop to Etsy found typically on the left-hand side navigation of their storefront.
  3. Choose your reason from available options in the dropdown menu, add any pertinent notes then finalize by clicking Report this shop
Report an Etsy Shop on a Shop’s Page

After Reporting: What Happens Next?

Once submitted, rest assured that dedicated teams at Etsy will review flagged items or shops discreetly—protecting both marketplace integrity without compromising user privacy—and will reach out if further information is needed or take appropriate actions accordingly. Please refrain from multiple reports for single violations or discussing flagged content within community spaces, as these actions can hinder investigation processes.

Privacy During Reporting Process

Your confidentiality is respected throughout; sellers are not informed about who reported their listings or stores ensuring you can report issues safely without concern for personal disclosure.

Prefer Listening Over Reading?

Dial +1 (844) 994-3879 if auditory instructions are more accessible; follow along with recorded guidance detailing how precisely flagging procedures work respecting all relevant policies set forth by platform guidelines.

What is Intellectual Property?

Intellectual property (IP) is a type of property for which creators and makers have certain ownership rights. Something can have more than one type of IP at the same time, and someone can create a new IP even if it builds upon another IP. It’s a complex area, but every seller should understand it, so they can both protect their work and properly respect the work of others. You’re responsible for knowing and complying with the IP rights that apply to your listings, items, and shop.

Taking Action When You Suspect Copying

If you’ve encountered potential copying of your work on Etsy:

1. Reach Out Directly: Sometimes a simple conversation can resolve misunderstandings if the other party was unaware they were infringing upon your work.

2. File a Report Through Etsy’s Reporting Portal: For more serious concerns where direct contact is ineffective or inappropriate:

  • Register Your Brand: Use Etsy’s brand registration portal to manage all of your intellectual property claims.
  • Search and Report Listings: Utilize keywords related to your brand within the portal to find listings that may be infringing on your rights.
  • Let Etsy Investigate: Once reported, Etsy’s Trust & Safety Team will review the report against their policies and take necessary actions while notifying the sellers involved.

Please note that only owners of intellectual property rights or their authorized representatives should file reports of infringement. Ensure you have sufficient evidence before filing a claim as false reports not only violate Etsy policies but could also lead to legal consequences.

Etsy’s Reporting Portal

Template Letters for Amicable IP Rights Communication

When you suspect another Etsy seller has inadvertently infringed upon your intellectual property rights, reaching out directly and respectfully can often resolve the issue without resorting to formal reporting. Below are template letters designed to initiate a constructive dialogue that can be adapted to fit the specifics of your situation. Including such templates in our main article will equip sellers with practical tools for addressing potential IP conflicts in a community-minded spirit.

Template 1: Concern Regarding Potential Copyright Infringement

Subject: Friendly Notice About Original Work Similarity

Dear [Seller’s Name],

I hope this message finds you well. My name is [Your Name], and I’m the creator behind [Your Shop Name]. I recently came across your shop and noticed your listing titled “[Listing Title],” which bears a striking resemblance to my original work, specifically [provide details about the specific work/design/photography].

While I’m flattered by the similarity, as it stands, this situation may lead to potential copyright infringement concerns that I wish to address amicably. My goal is not to accuse but rather to ensure that we both continue creating unique products while respecting each other’s hard work and intellectual property rights.

Would you be open to discussing this matter further? Perhaps there was an oversight or misunderstanding that we could clear up together.

Looking forward to hearing from you soon.

Warm regards,

[Your Full Name]

[Your Contact Information]

Template 2: Concern Regarding Potential Trademark Misuse

Subject: Trademark Use Inquiry – Seeking Constructive Resolution

Hello [Seller’s Name],

My name is [Your Name] from [Your Shop Name]. As fellow creators on Etsy, I believe we share an appreciation for originality and dedication towards our businesses. It has come to my attention that some items listed in your shop may be using [specific trademarked term/logo/slogan] that is legally protected under my registered trademark.

The item(s) in question are:

  • Item 1: [Listing Title/URL]
  • Item 2: etc.

I understand these situations can occur unintentionally, and my intention here is not confrontational. Instead, I’d like us to find a positive solution so we can both thrive without legal entanglement over intellectual property rights.

Could we discuss how best we might resolve this? Your cooperation would be greatly appreciated, and possibly beneficial for us both as members of the Etsy community.

Thank you for considering my request; please feel free to reach out at your earliest convenience so we may discuss further steps comfortably.

Best wishes,

[Your Full Name]

[Your Contact Information]

Addressing Intellectual Property Concerns as an Etsy Seller

As part of the wider discussion on navigating Etsy’s policies and protecting your brand, understanding how to handle intellectual property (IP) issues is paramount. Here we address five common questions about IP on Etsy to integrate into our main guide.

1. How does Etsy handle infringement notices?

Etsy adheres strictly to its IP policies, which are informed by legal precedents and the DMCA. When a legitimate infringement notice from an IP owner or their authorized agent is received, Etsy must comply by deactivating the specified content. Sellers should note that only the IP owner or their authorized agent can file such reports, and they must do so in good faith under penalty of perjury. False claims carry serious legal consequences.

2. Why did I receive an IP infringement notice?

If you’ve received a notice, it means that your listing has been identified as potentially infringing upon someone else’s intellectual property rights by either the owner of the IP or their authorized agent. Etsy’s compliance with the Intellectual Property Policy requires action on these reports, resulting in the deactivation of the reported listings. The notice you receive will detail which listings were removed and provide contact information for the reporting party.

3. What happens if I receive a notice?

Upon receiving a notice:

  • Direct Contact: It is advisable to reach out directly to the complainant using the provided contact details to discuss the claim and seek resolution.
  • Avoid Relisting: Do not repost any content that has been subject to an infringement claim until matters have been settled, as this may lead to further reports and more severe repercussions such as account suspension.
  • Counter Notice Option: If you believe there’s been a mistake or misidentification leading to your content being removed, you can file a counter-notice under penalty of perjury asserting your good faith belief in the matter.

4. As long as I don’t relist the infringing item, will my account be okay?

Not necessarily. Etsy keeps records of infringement reports, and repeat offenses can escalate actions taken against your shop, regardless of whether you relist the specific infringing items or not. Multiple infringements could lead to shop closure and loss of all Etsy privileges. It’s crucial here for sellers to understand that even if they avoid repeating one particular infringement, other items in their shop may also pose risks. Consultation with legal counsel when in doubt is highly recommended.

5. What happens if I see someone violating my brand rights?

If you suspect another seller is infringing upon your IP rights:

  • Research Your Rights: Familiarize yourself with what constitutes legitimate infringement versus something that may simply resemble your work without violating IP laws.
  • Report Legitimate Infringement: File a report only if you are certain of an infringement instance—Etsy accepts notices from IP owners or their authorized agents after thorough verification.

Remember: Improper claims can backfire legally; when in doubt about your rights or how best to proceed with filing a report on Etsy, it’s wise to consult an attorney who specializes in intellectual property law

Common Violations and Best Practices

Maintaining a transparent and fair marketplace is crucial for the success of all Etsy sellers. Being well-informed about common policy violations can help you avoid unintentional breaches that could lead to listing takedowns. Let’s explore some frequent issues and how to uphold the integrity of your shop.

Common Questions about Intellectual Property on Etsy

Prohibited Reselling Practices

Etsy is known for its unique, handmade, vintage items, and craft supplies. Reselling—listing products you didn’t make or design—is only permitted under certain conditions. To stay compliant:

  • Avoid repackaging commercial goods as something new.
  • Don’t curate collections of other people’s handmade items.
  • Clearly identify your production team, if applicable, in your shop’s About section.
  • Use authentic photos that represent the actual items you’re selling.
  • Provide detailed descriptions, especially if your product includes elements created by others or involves a production partner.

Counterfeit Items and Authenticity

Counterfeits are replicas that infringe on another brand’s intellectual property, and they are strictly forbidden on Etsy. Always ensure that:

  • Your items are genuine and do not use any brand identifiers without permission.
  • You avoid listing replica goods, regardless of branding similarities.

Distinguishing Vintage from Non-Vintage

An item must be at least 20 years old to be considered vintage on Etsy. When listing such items:

  • Be transparent about the item’s origin and age.
  • Accurately describe the designer, collection year, material composition, labels, and care instructions.

Intellectual Property Considerations

Intellectual property rights protect creators’ works through copyright, trademark, and patent laws among others. If you’re reported for IP infringement:

  • Take it seriously—as listings may be deactivated per Etsy’s Intellectual Property Policy.
  • Ensure originality in your creations and seek permissions where necessary.

Selling Inspired Works Responsibly

Just because an item exists on Etsy doesn’t mean it’s authorized or compliant with policies. Always conduct due diligence rather than relying on similar listings as a go-ahead to sell comparable items.

When considering listing an item inspired by another’s work, be mindful:

  • Do not assume compliance based on similar listings. Other sellers may not have proper authorization for their items.
  • Materials purchased on Etsy do not automatically grant you the right to create derivative works that may infringe on existing intellectual property.

Tips for Compliance and Transparency

To ensure your shop aligns with Etsy’s policies, consider the following best practices:

  • Research thoroughly before listing items, especially if they are inspired by or closely resemble existing products.
  • Seek permission or licenses when necessary for using elements that could potentially infringe someone else’s IP rights.
  • Educate yourself about IP laws, which can include taking advantage of resources provided by Etsy such as their Seller Handbook.
  • Be proactive in your approach, regularly reviewing your listings and staying updated with any changes in marketplace policies.

Remember, while it is important to find inspiration and appeal to current trends, it is equally crucial to respect intellectual property laws and sell responsibly on platforms like Etsy. By doing so, you contribute positively to an online community that values creativity and legal integrity

Conclusion:

Navigating the complexities of intellectual property on Etsy can be as intricate and personal as the creations that populate its marketplace. As a seller, understanding the delicate balance between inspiration and infringement is crucial to maintaining both legal integrity and your brand’s unique identity. By remaining vigilant, educating yourself on IP law, seeking expert advice when needed, and utilizing Etsy’s structured reporting process, you can help foster an environment of respect and originality.

Remember that every piece you create not only adds value to the global tapestry of artistry but also stands as a testament to your individual creativity. Protecting this should be a priority—not only for your benefit but for the integrity of creators everywhere.

FAQ

How to Report an Etsy Shop or Item – A Complete User's Guide
What should I do if I find an item on Etsy that violates the platform's policies?
If you come across a listing that doesn't comply with Etsy's policies, it's important to report it through the appropriate channels. Use the 'Report this item to Etsy' option available on the listing page or within the app. This helps maintain a trustworthy marketplace for all users.
Can I report a whole shop on Etsy if it appears to be violating policies?
Yes, you have the ability to report an entire shop if you believe it is in breach of Etsy's rules and regulations. You can do this by visiting the shop page and selecting 'Report this shop to Etsy,' then following the provided steps.
Is my identity protected when I report an item or shop on Etsy?
Absolutely. Reporting items or shops on Etsy is confidential, and your identity will not be revealed. The reported member will not know who filed the report against them, ensuring your privacy throughout the process.
Will reporting an issue affect my standing in the community spaces of Etsy?
No, reporting legitimate policy violations does not affect your standing within community spaces. However, discussing specific reports publicly is discouraged to protect confidentiality and integrity of investigations.
What happens after I submit a report about a policy violation on Etsy?
After submitting your report, dedicated teams at Etsy review flagged content thoroughly. They may contact sellers directly or take other appropriate actions based on their findings without disclosing who made the initial report.